Service Agreement and
Privacy Policy

SERVICE AGREEMENT

These Terms and Conditions constitute a legally binding agreement between the Client and TranslationToSpanish.com regarding services rendered or to be rendered by TranslationToSpanish.com. In the event of conflict with any communications, proposals, contracts, marketing materials, or agreements, these Terms and Conditions shall control. Submission of source materials (as defined below) constitutes acceptance of all these terms and conditions.

1. DEFINITIONS

1.1 "Provider" means TranslationToSpanish.com
1.2 "Client" means the individual or business entity that executes this contract.
1.3 "Source Materials" means the documents, materials, and other items furnished to Provider for translation hereunder.
1.4 "Deliverable" means the final, translated version of the Source Materials provided by Provider to the Client.

2. PRICING

Provider reserves the right to adjust pricing and/or delivery estimates upon receipt and evaluation of the final Source Materials to be translated. Clients shall be advised by Provider of the estimate of additional charges or change of delivery date prior to performing the translation.

3. CLIENT SPECIFICATIONS/ ASSISTANCE

Unless the Client provides an "Approved Glossary" and instructs Provider to use it for the job at hand, Provider shall translate specialized terms by their usual and conventional meanings, and otherwise make decisions based on Provider's standard production procedures. All Source Materials shall be legible and shall be delivered to Provider in such format(s) and such time as Provider shall specify. Provider shall not be responsible for delay in delivery due to failure to deliver any Source Materials in a timely manner or proper format.

4. MODIFICATIONS/ADDITIONS TO SOURCE MATERIALS

All modifications or additions to the Source Materials shall be submitted to Provider clearly indicating changes and where they occur in relation to the previously submitted copy. Pricing and scheduling for incorporation of Source Material modifications or additions into the target language translation(s) in progress shall be determined based on extent and implication of changes and percentage of work already completed. Client shall be advised by Provider of the estimate of additional charges before the changes or additions are made by Provider.

5. CORRECTIONS

Provider shall correct the following errors free of charge:
Outright mistranslation, omission, typo, grammatical mistake, non-adherence to any approved glossary. Client agrees that Provider shall have no liability or obligation regarding errors in translations unless Provider receives written notification of the error(s) within fifteen (15) days following delivery of the Deliverable to Client. Provider's sole obligation with respect to errors shall be the obligation to correct the Deliverable at no cost to Client.

Delivery dates
Delivery dates shall not be valid unless they have been expressly confirmed by Provider in writing. Should a delay in delivery by Provider occur, Provider shall first be granted a reasonable additional period for completion. Only upon expiration of this additional period without completion of performance shall the customer be entitled to demand cancellation of the contract or reduction of the price. Any further claims are excluded. The customer remains liable for payment for the work performed by Provider up to the time of the customer's notice of cancellation. The customer shall not be entitled to claim cancellation or reduction if the delay is due to force majeure or other circumstances over which Provider has no control. A job is considered delivered when Provider either emails it to the Client, or emails a notification that it has been uploaded to the Provider FTP site for download by the Client.

6. LIMITATION OF LIABILITY

Provider shall not be liable for any incidental, special, or consequential damages or loss of any nature whatsoever, nor for any claim against Client by any other person or entity, arising from or relating to services rendered by Provider, regardless of the nature of the claim or the form of the cause of action, whether in contract or in tort, or otherwise, and even if Provider has been advised of the possibility of such damages, anything contained in related proposals and other documentation notwithstanding. Provider shall not be responsible for any loss or damage to, nor the return of, any Source Materials.

7. REPRESENTATIONS AND WARRANTIES

Provider represents and warrants that it shall perform the translation in a manner consistent with its standard production procedures. Client represents and warrants (i) that it owns or is licensee of the Source Materials and all components thereof, and (ii) that translation of the Source Material and publication, distribution, sale or other use of the Deliverable shall not infringe upon any copyright, trademark, patent, or other right of any third party.

8. DISCLAIMER OF WARRANTY

The foregoing warranties of Provider are in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. Provider makes no warranty that use of the Deliverables or use of any information relating thereto or contained therein shall not infringe any patent, copyright, or trade secret or any other proprietary right of any third party.

9. TERMINATION

In the event that Client breaches this Agreement, Provider shall have the right to terminate whereupon Client shall pay the full purchase price provided hereunder for the services completed and for all work in progress. In the event that Provider breaches this Agreement, Client shall have the right to terminate whereupon Provider shall return to Client all Source Materials and data supplied by Client together with all translated product that exists as of the date of termination and Client shall pay the full purchase price provided hereunder for the services completed and for all work in progress. Neither party shall be deemed to be in breach or default of any provision of this Agreement by reason of a delay or failure in performance due to any causes beyond its control.

10. TITLE AND OWNERSHIP

All right, title and interest in and to the Source Materials and, except as hereunder provided, the Deliverables, and any and all patent rights, copyright, know-how, and trade secrets therein are and remain the sole and exclusive property of Client. Notwithstanding the above, Client acknowledges that Provider is the sole and exclusive owner of all right, title, and interest in and to all
(i) methodology, information, software, and databases used in translating the Source Materials, and
(ii) inventions, methodology, innovations, know-how, and databases developed by Provider in the course of translating the Source Materials, including any and all patent rights, copyrights, know-how, and trade secrets therein. Provided that the Deliverables and copyright, know-how and trade secrets therein shall remain the property (but not the risk) of Provider until Provider shall have been paid in full for such Deliverables.

11. CONFIDENTIALITY

The nature of the work performed and any information transmitted to Provider by Client shall be confidential. Provider shall not without the prior consent of client, divulge or otherwise disclose such information to any person other than authorized employees or authorized subcontractors of Provider whose job performance requires such acts. The provisions of this paragraph shall not apply to the extent Provider is required by law to divulge such information or to the extent such information is or becomes a matter of public knowledge other than by disclosure by Provider.

12. INDEMNIFICATION

Client shall indemnify, defend, and hold harmless Provider, its owners, directors, officers, employees, representatives, agents, successors and assigns from and against any and all losses, damages, costs and expenses, including reasonable legal fees, resulting from, arising out of or incident to any suit, claim or demand based on (i) the performance of this Agreement by either party, (ii) Client's breach of the covenants, representations and warranties made by it herein, (iii) the manufacture, advertisement, promotion, sale or distribution of any items by Client, (iv) any taxes and from any duties, levies, tariffs, or like fees that may be imposed by any government or collective authority upon manufacture, advertisement, promotion, use, import, licensing or distribution of items by Client, or (v) any claim that any element of the Deliverable infringes any copyright, trademark, patent, or other proprietary right.

13. TERMS OF PAYMENT

Payment methods shall be by either of the following methods. (i)Where no credit arrangement has been agreed between Provider and its customer payment shall be made by credit card using encryption communications ensuring that credit card details are passed in a secure format. The Client agrees to use PayPal.com webiste to provide Credit card details. (ii) Where credit arrangements have been agreed between Provider and its customer, the customer shall make payments to Provider for all agreed services within thirty (30) days of receiving a valid invoice from Provider. Such invoices are usually distributed by Provider to the Client via email.

If the Client is late in making payment, Provider is entitled to charge interest at the rate of 2 % per month or part thereof until the entire amount due is received. The customer alone is liable for payment; payments by other parties shall be accepted conditionally, only if they are received on time in the full amount of the invoice and the identity of the customer, the invoice number and the order number are clearly recognizable. The customer has no right to retain any portion of a payment. The customer may not offset an invoice against other claims unless these are undisputed or legally enforceable.

Should Provider need to engage the services of a law firm, solicitor, or debt collection agency to assist in the collection of the payment from the Client, then the client agrees to pay Provider the full costs and commissions charged by the law firm, solicitor, or debt collection agency for such services plus an additional administration fee of US$1,000 to compensate Provider for the additional administrative and management time required to collect the outstanding payment.

14. LEGALITY

This Agreement shall be governed by, enforced and construed in accordance with the laws of Mexico.

PRIVACY POLICY

Provider is committed to protecting the privacy of our website visitors. We operate this website according to the principles outlined below:

INFORMATION GATHERING & USAGE

For business contact purposes, we ask for some of your personal information. This information will not be sold, shared with, or rented to other parties outside of Provider. We use all the reasonable measures to keep your personal information secure.

COOKIES

Cookies are pieces of information that a website transfers to your computer's hard disk for reference. Cookies can make your experience more useful by storing information about your preferences as a site visitor. Cookies themselves do not personally identify a user, but they can identify a computer. Our site uses cookies exclusively to store your order number so that we identify it in a further visit. The cookies we use do not record any personally identifiable information. Although cookies are widely used through the internet, you have the option of disabling cookies on your browser. Please refer to your browser’s help guide.

TEXT FILES & LOG FILES

Text and log files describe the various files or web pages a visitor has requested from our servers. Like most public websites, our site collects data that is not personally identifiable when you visit our site through your internet protocol (IP) address. An IP address is a number that is automatically assigned to your computer whenever you connect to the Internet. This number is not linked to any personally identifiable information. The number is used by network computers to identify your computer so that data can be sent to you. Provider may collect IP addresses for system administration purposes. IP address information may also be used to gather broad demographic information about our visitors' browsing actions and patterns for aggregate use only.

FILES UPLOADED

When a user ask for a price estimate, he/she is asked to upload the files using our TranslationCart, or sending them by e-mail. Those files are stored at our servers for 15 (fifteen) calendar days, and then, deleted automatically. All information, not just personally identifiable information, is restricted in our offices. Only employees who require the information to perform a specific job are granted access to any relevant information.

SHARING

Provider will only disclose information if required to do so by law. With that exception, under no circumstances will we share single user or aggregated demographic data with outside parties without explicit consent of our users.

SECURITY

We have taken precautions to ensure the security of information on our site, using industry standard encription technology to transmit and store the data. When you submit sensitive information to Provider via our website, that information is protected.
Nonetheless, a total computer security can not be warranted, given unrevealed vulnerabilities in operating systems, network and Internet software/architecture, that could be exploited by third parties.

If you have any questions about the security at our Web site, please e-mail us. Provider retains the sole and exclusive right to fully or partially update this Privacy policy.